Terms of Service

These terms are between M/S Connec8(“we”, “us”), trading as Connec8 Desk, at House 22, Panchwati Colony, Bairagarh, Huzur Road, Airport Road, Bhopal, Madhya Pradesh, 462030, India, and the business whose account this is (“you”).

By ticking the box when you sign in, you confirm that you are at least 18, that you can accept these terms on behalf of your business, and that you accept them and the Privacy Policy.

An AI voice agent that answers your business phone, speaks to your callers, records and transcribes the call, captures enquiries, books appointments in your diary, and messages you and your customers about them. It answers using the information you give it (your hours, prices, services and policies) and nothing else.

It is software. It is not a person and not a licensed professional of any kind, and it must not be presented to your callers as a human being.

Indian telecom rules require the business renting a number to be verified. You will need to give us accurate business documents, and we cannot activate a number until the operator approves them. Giving us documents that are not yours or not genuine ends the account immediately.

The number is rented from a telecom operator, not owned by you or by us. If your account closes, the number returns to the operator and cannot be recovered. If you have printed it on a board or put it on a listing, talk to us before you leave.

• You pay for a plan with a set number of conversations included, plus a monthly rental for each phone number we rent on your behalf. Conversations beyond your allowance are billed at your plan’s rate. The current figures are on your Billing page.
• The price shown is the price you pay. Applicable taxes are included; nothing is added at checkout.
• Plans are billed in advance for the cycle you chose. Usage beyond the allowance is billed after it happens.
• Payments are taken through Razorpay. Where you authorise an auto-renewing mandate, you will be told before each debit as the Reserve Bank’s rules require, and you can cancel the mandate at any time.
• No lock-in and no setup fee. Cancel whenever you like and your plan runs to the end of the period you have paid for. If you change plans mid-cycle, the unused part of what you have paid is credited towards the new one; unused time is never lost.
• If a payment fails or your balance runs out, the voice agent stops answering. We will warn you before that happens; keeping a working payment method is your side of it.

• Telling your callers that calls are recorded. The voice agent does not announce it. You decided to record; the duty to disclose is yours, and it is a real one under Indian law. Ask us and we will add a line to your greeting.
• Telling people who try a demo that it is recorded. Every demo, demo link, test call and campaign rehearsal is recorded on the phone or browser that runs it, uploaded to us, transcribed, and kept for one year as the Privacy Policy explains, so we can check how the voice agent behaved and fix what went wrong, and nothing in the demo announces it. If a shop owner or anyone else will be talking to it, telling them is yours to do.
• Your customers’ information.The people who ring you are your customers, so answering their requests about their own data is yours to do. We’ll help you do it. See the Privacy Policy.
• The accuracy of what you tell the voice agent. It repeats what you typed. A wrong price in your settings becomes a wrong price quoted to a customer.
• Not using this for spam. No unsolicited commercial calling or messaging, no automated outbound campaigns, no fraud, nothing unlawful. This is a product for answering calls people chose to make to you.
• Your team’s access. Keeping logins secure, and removing people who leave. Anything done from your account is treated as done by you.
• Not using it where a person is needed. It is not an emergency line and must not be the only way a customer can reach you.

We will do our best to keep the service running and to answer you quickly when it is not. We do not guarantee it will never be unavailable: phone networks, cloud providers and power all fail, and when they do the calls do not reach us either.

Your voice agent can mishear a name, misunderstand a question, or fail to handle a conversation it was never set up for, which is why it hands over to a human when it is unsure and why every call is recorded for you to check. It is not a substitute for your judgement.

Except where the law does not allow it to be limited, our total liability to you is capped at what you paid us in the month the problem occurred. We are not liable for business you lose, for decisions a caller makes, or for anything said on a call beyond that.

Your enquiries, transcripts, recordings and business information are yours. We will not sell them, share them with other customers, or use them to train AI models. You can export or delete them, and closing your account deletes them on the schedule in the Privacy Policy.

Demo and test calls are the exception. They are recorded on the device that ran them, uploaded to us, and kept for one year so we can support you and improve the voice agent, as the Privacy Policy explains, and we delete yours if you ask.

The software, the interface and the name Connec8 Desk are ours. You get the right to use them while your account is open, and nothing more.

You can leave at any time from the Billing page. We can suspend or end an account for unpaid dues, for the misuse described above, or where a law or a telecom operator requires it, and other than for something serious enough to need immediate action, we will tell you first and give you a chance to fix it.

When the account ends, the voice agent stops answering, the number returns to the operator, and you have 30 days to ask for an export of your data before it is deleted.

When these terms change, the version and date at the top change with them and the box on the sign-in screen asks you to accept the new version. For a change that materially affects you (price, what is included, how your data is handled), we will tell you at least 30 days beforehand. If you do not accept it, your remedy is to stop using the service and be refunded for any period you have paid for and will not receive.

Talk to us first; nearly everything is fixable that way. Write to support@gymconnec8.com or message +91 92898 39543on WhatsApp, and we’ll come back to you within two working days. These terms are governed by Indian law, and the courts at Bhopal, Madhya Pradesh have jurisdiction.